Explains COBIT and its background: ideal for presentations to senior management and staff.
A draft framework to support your COBIT aligned security policies.
A comprehensive template of aligned policies meeting the key requirements
An outstanding Excel based compliance checklist and audit kit to support COBIT.
A template plan and framework to guide and manage the compliance exercise.
A comprehensive glossary of IT and security terms and phrases.
THE NEXT STEP
The Control-IT Toolkit
A complete toolkit to support COBIT and information security control. Includes: a comprehensive policy framework; a management presentation; an IT Glossary; a detailed set of aligned framework policies; and Audit Kit, and various other support resources.
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COBIT ™ Support Resources
The toolkit includes a variety of presentations to explain related concepts and issues. These cover the following topics: Service Level Management, Service Level Agreements and Business Continuity Planning.
1) Service Level Management
Service level management relates to the process of planning, preparing, agreeing, monitoring and reporting service level agreements. Service level management also covers the ongoing review of service performance to ensure that the required service quality is achieved and maintained. Service level management is critical for the determination of the level of IT service needed to support the business. The goal of service level management is to achieve and maintain IT service quality through a constant cycle of monitoring and reporting on IT service performance, including the initiation of action to correct inadequate service.
This presentation provides an insight into the key concepts surrounding service level management and will simplify the process of service performance achievement within your own organization. Sample foils:
2) Preparing Service Level Agreements
A Service Level Agreement is an agreement between the IT service provider and the customer for the delivery of specified services by the It service provider to the customer or user. It is effectively a proxy contract in that the two parties have negotiated and signed a comprehensive document specifying the terms and conditions under which the service delivery may be affected. Both parties must clearly understand their respective roles and responsibilities in respect of the delivery of the services.
This presentation provides assistance in understanding the key features of the service level agreement to improve service quality and improve communication between the IT service provider and the IT service receiver. Sample foils:
3) Planning For The Unexpected
This presentation is intended to assist you in planning for the unexpected through a better understanding of business continuity concepts.
Every business can experience a serious incident that can prevent it from continuing normal business operations, and this can happen at any time. This can range from a flood or explosion to a serious computer malfunction or information security incident. Sample foils:
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CONTROL-IT TOOLKIT: COBIT™ MADE EASY
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